Privacy policy

Last Updated: 30/09/2025
Version: 1.1

This Privacy Policy (“Policy”) is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 and is an “electronic record” under Section 2(t) of the Information Technology Act, 2000.

This electronic record is generated by a computer system and does not require any physical or digital signature.

INTRODUCTION

At Dosch, we value your trust. Protecting your personal information and privacy is central to our commitment to quality and care.

The online store www.mydosch.com (“Website”) is owned and operated by Kakshee Cosmetics Pvt Ltd (“Dosch”), a company incorporated under the Companies Act, 2013 with its registered office at 6B/7, ORN, New Delhi, India.

This Policy explains in detail how Dosch collects, uses, stores, shares, and protects information about users (“you,” “your”) when you visit or shop on the Website.

It forms an integral part of our Terms & Conditions.

By accessing or using the Website and its services, you acknowledge that you have read, understood, and agreed to be bound by this Policy and any updates.
If you do not agree, please discontinue use of the Website.

Dosch may revise this Policy from time to time without prior notice. Continued use of the Website will signify your acceptance of any modifications.

USER INFORMATION

“User Information” includes all personal data that can be used to identify or contact you, as well as technical data that helps us provide and improve our services. This may include:

Personal Details: Full name, email address, billing and shipping address, phone number, and payment details.
Account & Transaction Data: Order history, login ID, password, communication preferences, and records of customer service interactions.
Technical Data: IP address, browser type, device identifiers, operating system details, referring/exit pages, and session timestamps.
Optional Information: Reviews, feedback, survey responses, demographic data such as zip code, age, or income level, and photographs if voluntarily submitted.
Cookies & Similar Technologies: Information collected through cookies, pixels, and web beacons to store preferences, track trends, and enhance user experience.

You may choose not to provide certain information, but this could limit your ability to use specific features or services.

If you submit information on behalf of a company, association, or other entity, you confirm that you are duly authorized to do so.

Dosch automatically receives information such as the URL of the website from which you arrived, the site you visit next, and details of your browsing behavior on our Website.

You can update or correct your User Information at any time through your account profile. Dosch retains previous versions of data for compliance and audit purposes.

USE OF INFORMATION & DISCLOSURE

Dosch uses User Information for the following purposes:

Order Fulfillment: To process orders, arrange delivery, process payments, and provide related customer service.
Customer Support: To respond to your queries, requests, and complaints.
Website Operation & Improvement: To maintain, troubleshoot, and enhance Website functionality and user experience.
Fraud Prevention & Security: To detect and prevent fraud, unauthorized access, or misuse of our services, and ensure the safety of users.
Personalization & Marketing: To send you surveys, promotional offers, and product updates tailored to your interests—only if you have opted in.
Legal & Regulatory Compliance: To comply with legal obligations, court orders, or government requests.
Analytics & Research: To analyze usage trends and improve products and services.

Even if you opt out of marketing communications, you will continue to receive essential transactional emails such as order confirmations and shipping updates.

DISCLOSURE OF INFORMATION

Dosch does not sell or rent User Information. We may share it only:

With trusted service providers—logistics partners, payment gateways, IT vendors—who help us operate the Website.
With legal authorities when required by law, regulation, or legal process.
In connection with a business transfer, such as a merger, acquisition, or sale of assets.
As aggregated or anonymized data that cannot identify you, for analytics or market research.

Third-party vendors are bound by confidentiality obligations and industry-standard data protection practices.

SECURITY & USER RESTRICTION

Dosch uses industry-standard measures to protect your data:

Encryption: All transactions use SSL/TLS encryption.
Access Controls: Internal access to personal data is limited to authorized personnel.
Regular Audits: Periodic security reviews and vulnerability assessments are conducted.
Vendor Contracts: Our service providers must maintain equivalent security safeguards.

Despite these measures, no internet transmission is fully secure. Dosch cannot guarantee absolute protection against all threats.

You are responsible for safeguarding your account credentials and for any activity under your account.
If you suspect unauthorized access, notify us immediately at care@mydosch.com.

Dosch may disable or reset credentials if we believe your account has been compromised.

Dosch is not responsible for any loss, damage, or misuse of User Information caused by a Force Majeure Event, including but not limited to natural disasters, civil disturbances, strikes, power outages, computer hacking, or system failures beyond our reasonable control.

CHILDREN’S PRIVACY

Dosch does not knowingly collect or solicit personal information from children under the age of 18.
If we learn that we have inadvertently collected such information, we will delete it promptly.

THIRD PARTY WEBSITES AND LINKS

The Website may contain links to external websites or third-party advertisements.
These are provided for your convenience only. Dosch is not responsible for the privacy practices, content, or communications of those sites.

Third-party advertisers may use cookies, JavaScript, or web beacons to measure ad effectiveness and personalize content.
We have no control over these technologies. Your interaction with such third parties is at your own risk, and their privacy policies will govern any data you share.

GENERAL TERMS

This Policy must be read alongside our Terms & Conditions of Sale and Use.

User Information may be stored or processed outside India by trusted third parties. Whenever data is transferred internationally—including to the EU/EEA—Dosch ensures that adequate safeguards are in place, such as Standard Contractual Clauses under the GDPR.

Users in the EU/EEA are entitled to exercise rights of access, rectification, erasure, restriction of processing, portability, and objection, in accordance with applicable data protection laws.

Personal data will be retained for as long as necessary to fulfill the purposes outlined in this Policy, or as required by applicable law. Aggregated, anonymized data may be retained indefinitely for analytics.

Any content you post publicly (reviews, comments) may be visible to others and searchable on the internet. Dosch cannot prevent third parties from copying or reusing such publicly shared data.

Users can manage cookies through their browser settings and opt out of non-essential cookies.

QUESTIONS AND CONTACT INFORMATION

You may at any time request to access, correct, update, or delete your personal data, or withdraw consent for marketing communications, by contacting:

📧 Email: care@mydosch.com
📞 Phone: +91 9911979906 / 011 69023382

GRIEVANCE OFFICER

In accordance with the Information Technology Act, 2000, our Grievance Officer is:

Name: Priti Rai
📧 Email: grievance@mydosch.com
📞 Phone: +91 9911979906 / 011 69023382
🕑 Working Hours: Monday – Friday, 11 AM – 7 PM

All complaints will be acknowledged within 48 working hours and resolved within one month of receipt.